How we use your information

We want you to feel happy with how we use your personal information online. Here is some information about internet policies and practices we have in place to protect your privacy.

While we do not wish to modify our policies often, we often recommend double checking when you visit our site to be sure that you have read and agree with the most recent policy statement. We will not make any changes have retrospective effect unless legally required to do so.

We absolutely respect your privacy. In line with these values, we will never rent, sell, or give your name, email address or any other personal details to anyone outside of our company. We respect all people as unique individuals and will never share any communication (whether it be written or oral) with anyone outside of the company without your written consent.

What we collect

We only collect personally identifiable data, such as names, addresses and email addresses of those who ask to receive information about our products, those who subscribe to our newsletter, and of customers who order products or services.

We will only use these email addresses to send you information about your order (if applicable), unique product offerings and discounts, or information specific to the newsletter you have subscribed to.

You will always have the option of removing yourself from a list by following a link at the bottom of our newsletters, unsubscribe by clicking on the Unsubscribe Link on our emails to you or by sending us an email stating you do not wish to be contacted by email.

Wai Not collects, holds, and uses Your personal information for limited purposes

Wai Not will only disclose the personal information You have provided to us to entities outside the company if it is necessary and appropriate to facilitate the purpose for which your personal information was collected pursuant to this Policy, including the provision of the Service.

Wai Not may collect your personal information so that we can provide assistance to you with emergency medical care or notify a next of kin in event of an accident or injury. In doing so, Wai Not may use the personal information we have collected from you and share this with emergency personnel for your protection and care.

Wai Not will not otherwise disclose Your personal information to a third party unless you have provided your express consent. However, you should be aware that Wai Not may be required to disclose Your personal information without Your consent in order to comply with any court orders, subpoenas, or other legal process or investigation including by tax authorities, if such disclosure is required by law. Where possible and appropriate, we will notify You if we are required by law to disclose your personal information.

Wai Not Ltd does not store Your credit card details

If You choose to pay for the Service by credit card, your credit card details are not stored by the Service and cannot be accessed by Wai Not staff. Your credit card details are encrypted and securely communicated to Direct Payments Solutions Limited to enable Wai Not to process one-off payments. You should review Direct Payment Solutions Limited’s Privacy Policy to ensure you are happy with it.

Wai Not Limited uses cookies and other tools to know you better.

We use “cookies" technology and IP address information only to obtain non-personal information from online visitors for desktop and mobile users. A cookie is a small text file that is stored on Your computer for record-keeping purposes. A cookie does not identify You personally or contain any other information about you but it does identify Your computer. We do this to track the type of browsers and operating systems used by the visitor and track the total number of visitors to our site in an aggregate form to allow us to update and improve our site.

We and some of our affiliates and third-party service providers may use a combination of “persistent cookies” (cookies that remain on Your hard drive for an extended period of time) and “session ID cookies” (cookies that expire when You close Your browser) on the Website to, for example, track overall site usage, and track and report on Your use and interaction with ad impressions and ad services.

You can set your browser to notify you when you receive a cookie so that You will have an opportunity to either accept or reject it in each instance. However, you should note that refusing cookies may have a negative impact on the functionality and usability of the Website.

Links to other sites

If we link to other sites, we link only to partner sites that share our values. Nevertheless, we are not responsible for the content or information collection policies of our partners. If you visit another, we suggest you review their privacy and other policies for your own protection and benefit.

Wai Not has a privacy complaints process

If You wish to complain about how we have handled your personal information, please provide our Privacy Officer with full details of your complaint and any supporting documentation:

by e-mail at info@wainot.co.nz, or
by letter to The Privacy Officer, Wai Not Tourism Limited, 154 Onehunga Mall, Onehunga, Auckland, New Zealand.

Our Privacy Officer will endeavour to:

• Provide an initial response to your query or complaint within 10 business days; and
• investigate and attempt to resolve your query or complaint within 30 business days or such longer period as is necessary and notified to you by our Privacy Officer.

Our Privacy Policy is dated 26 July 2017 and is reviewed and updated from time to time. Any changes to our privacy policy will be posted on this page